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This Shipping Policy explains how Cygvd prepares and dispatches dining tablecloths for delivery within Singapore. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
Before packing, the cloth SKU is checked against its finished rectangular, round, or oval shape, listed dimensions, fabric, color, woven or unprinted surface, hem or binding, corner construction, and quantity. The clean dry textile is folded along broad lines with edge details protected from carton seams, moisture, adhesive labels, and sharp objects.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM (GMT+08:00) Singapore Standard Time (Singapore).
- Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days are Monday-Friday and do not include public holidays or carrier closure dates. If information must be verified before dispatch, we may email the customer before the order moves forward.
Dining textiles are folded clean and dry with broad fabric layers rather than sharp pressure at one decorative edge. Mitered corners, curved hems, bindings, slub surfaces, and woven motifs stay away from carton seams, adhesive labels, and moisture sources. A second outbound check confirms the finished shape, dimensions, color, fabric, edge construction, and single-cloth quantity before sealing.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
Customers should review the shipping address carefully before payment, including unit number, postal code, region, and phone number when required. If delivery cannot be arranged to the address provided, we will contact the customer.
SHIPPING METHODS & COURIERS
Depending on parcel size, destination, and service availability, orders may be delivered by SingPost, Ninja Van, J&T Express, DHL, or another carrier operating in Singapore. The assigned carrier and tracking details are shown in the shipping confirmation email.
One tablecloth is normally packed as one textile unit. If an order contains multiple product quantities and carrier routing requires separate parcels, each tracking record remains linked to the order and no additional standard-shipping fee is charged by the store.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.
For a delayed or damaged parcel, provide the order number and available tracking details. Photographs of the outer parcel and the clean affected area can help identify transit moisture, a cut, pulled thread, marked surface, damaged hem, binding, or corner without requiring the cloth to be placed on a dining table. Contact support@cygvd.shop for shipment support.
CONTACT
For shipping questions, contact Cygvd support at support@cygvd.shop or +1 (737) 375-8391. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).