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This Return & Refund Policy describes how Cygvd reviews a dining tablecloth return as one complete finished textile. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Return review compares the received cloth with the ordered shape, finished length and width or diameter, fabric, color, weave, motif scale and placement, hem or binding, corner style, and quantity. The entire cloth must be sent back; cut samples or separated edge pieces cannot represent the complete product. For tablecloth orders, support review follows the finished shape, dimensions, fibre composition, weave or motif, color, edge construction, corner treatment, quantity, and clean unaltered condition.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain unused for dining, unwashed, unaltered, clean, dry, odor-free, and complete. It should be free from food, beverages, oil, wax, smoke, fragrance, pet hair, makeup, soil, moisture, mildew, laundering residue, ironing shine, heat marks, shrinkage, dye transfer, fading, pulls, cuts, frayed binding, changed hems, added monograms, pins, tape, or adhesive labels. Unfolding the cloth on a clean dry surface for measurement and visual inspection does not by itself prevent eligibility.
For an approved return, make sure the entire cloth is clean, dry, and free from dining residue. Fold it loosely without pinning, taping, cutting, or forcing a permanent crease through a bound edge or mitered corner, then place it in clean protective wrapping inside sturdy outer packaging. We email the pre-paid return label as a downloadable, printable file with assigned carrier directions; careful textile packing does not limit rights that cannot lawfully be excluded.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@cygvd.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 4921 71st Avenue North, Pinellas Park, FL 33781, United States.
In the first email, identify the SKU and state whether the concern involves shape, measurement, fibre, color, weave, pattern, hem, binding, corner, wrong item, or delivery condition. For visible damage or a dimension question, photograph the clean cloth on a neutral surface with the relevant edge and measuring tool visible, without adding table settings or private household details.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be considered for another available tablecloth after the original item qualifies for return. Because shape, finished dimensions, fabric, motif, and price differ, the replacement specification is confirmed before approval. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@cygvd.shop or +1 (737) 375-8391. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).